Broken or damaged goods
Claims for any broken or damaged goods must be reported within 24 hours of delivery to support@yourwines.com.au
Quality
If you're not happy with any wines you bought from us we will credit you for the amount of that bottle. If you bought multiple bottles of a particular wine, then we will refund them as well, excluding freight. Once the wine has been lodged at Australia Post for return & received into our warehouse provided that you have only opened one bottle and the remaining bottles are in a saleable condition.
If you are not satisfied with the quality of the goods you have received from YourWines.com.au contact us by email support@yourwines.com.au within two weeks of receipt of goods.
Returns
If a wine is to be returned to YourWines.com.au. A return shipping label will be provided after contacting our support team, please take it to your nearest Australia Post office. You must keep the wine in a safe place and take reasonable care of it. Wine should be returned in its original packaging or packed to avoid breakage during transport back to YourWines.com.au.
Refunds
Any refunds due will be actioned within 30 days after YourWines.com.au was notified of the reason, provided any wine being returned to us is received in original saleable condition.