Broken or damaged goods
Claims for any broken or damaged goods must be reported within 24 hours of delivery to support@yourwines.com.au
Breakages
If we are notified by Australia Post that your wines have been damaged in transit, we will contact you and offer you a return or replacement. In the event the wines are no longer available, we will do our best to offer you a similar replacement for the price paid. Please note, this will affect the delivery time of your order.
The risk of damage, loss or deterioration to the product passes to the buyer upon delivery and therefore no refunds are offered for products that are damaged after you have accepted the delivery.
Quality
If any straight case (e.g. 6 or 12 of the same wine) you purchased from YourWines™is not to your liking and you have only tasted two bottles, and would like to return the wines to YourWines™ please contact our Customer Service Team at support@yourwines.com.au for further instructions. Once you have the details, kindly take the return to your nearest Australia Post office.
Once the wine has been received into our warehouse provided that you have only opened two bottles and the remaining bottles are in a saleable condition, we will issue a credit for the item’s purchase price.
Restocking fees and/or return delivery fees may apply.
If you are not satisfied with the quality of the goods you have received from YourWines.com.au contact us by email support@yourwines.com.au within 14 days of receipt of goods.
Returns
If you need to return a wine to YourWines™ please contact our Customer Service Team at support@yourwines.com.au for instructions on where to send the item. Once you have the details, kindly take the return to your nearest Australia Post office. You must keep the wine in a safe place and take reasonable care of it. Wine should be returned in its original packaging or packed to avoid breakage during transport back to YourWines.com.au.
Restocking fees and/or return delivery costs may apply.
Unfortunately, we cannot accept any Quality Returns on Marketplace, Mystery wines, mixed cases or Cheap as Chips Wines.
Refunds/Credits
Any refunds/credits due will be actioned within 30 days after YourWines.com.au was notified of the reason, provided any wine being returned to us is received in original saleable condition.
Change of Mind Returns
We understand that sometimes you may change your mind about a purchase. If you wish to return an item due to a change of mind, please note the following:
Eligibility: Wine should be returned in its original packaging or packed to avoid breakage during transport back to YourWines.com.au.
Return Period: Returns for change of mind must be reported within 24 hours of delivery to support@yourwines.com.au
Return Shipping Costs: Customers are responsible for covering the return shipping costs.
Return Process: Contact our customer service team at support@yourwines.com.au. Customer service will provide address by return email.
Credit: Once the return is received and inspected, we will issue a credit for the item’s purchase price. Shipping charges (if applicable) are non-refundable.
Some locations are unserviceable by the Australia Post collection service. If you do fall into one of these areas, you will be required to return your items to your local Post Office. Return Labels will be provided to ensure you are not charged for the return.
Unfortunately, we cannot accept change of mind returns for Marketplace, Mystery or Cheap as Chips wine orders
If we feel a buyer is misusing our returns policy, we may suspend their returns privilege, cancel orders, or close their account.
Customer Support Business Hours (AEDT)
Monday – Friday: 9am – 4pm
Weekends: Closed
You can contact us via email at support@yourwines.com.au. We will aim to get back to you within 2 business days (excluding public holidays & weekends).